NCC Pushes QoS as 75 Million Subscribers Receive Compensation | ClipTV Online

The Nigerian Communications Commission (NCC) has revealed that more than 75 million telecommunications subscribers across the country have received compensation from Mobile Network Operators (MNOs) for poor Quality of Service (QoS), following the Commission’s directive aimed at protecting consumer interests and improving service delivery.

The disclosure was made in a communiqué issued after the 109th Meeting of the NCC Governing Board held on May 25, 2026, where the Board reviewed progress on key regulatory interventions within the telecommunications sector.

According to the Board, the compensation exercise stems from a consumer-focused directive requiring telecom operators to compensate subscribers in locations where prescribed service quality standards were not met. The initiative forms part of the Commission’s broader commitment to ensuring accountability, transparency, and improved customer experience across the industry.

The Board noted that operators have fully complied with the directive, resulting in compensation being offered to more than 75 million affected subscribers nationwide.

While acknowledging the progress made, the Commission stated that efforts are ongoing to independently verify the claims made by operators and ensure that all eligible subscribers receive the compensation due to them.

“The Board acknowledged ongoing efforts to independently validate operators’ claims and ensure all eligible subscribers receive compensation due to them,” the communiqué stated.

The Commission also encouraged consumers to continue engaging with the regulator by reporting service-related concerns and providing feedback on their experiences, emphasizing that consumer protection remains a central pillar of its regulatory mandate.

Beyond subscriber compensation, the Board assessed measures aimed at improving network quality and resilience, including directives to telecommunications infrastructure providers to reinvest regulatory fines into infrastructure upgrades capable of delivering measurable improvements in service quality.

The NCC noted that while infrastructure providers, particularly tower companies, have made some progress toward meeting these obligations, full compliance is still required to ensure long-term improvements in network performance and reliability.

Industry stakeholders have described the compensation initiative as one of the most significant consumer protection interventions in Nigeria’s telecommunications sector, demonstrating the Commission’s determination to hold operators accountable while driving improvements in service standards.

The NCC reaffirmed its commitment to prioritizing quality of service, network resilience, consumer protection, and transparency as part of efforts to foster a sustainable and inclusive communications sector that supports Nigeria’s digital economy.