NCC Targets Poor Network Zones, Introduces LGA-Based Tracking | ClipTV Online

As Telcos faces renewed regulatory The Nigerian Communications Commission (NCC) has unveiled a new regulatory framework. The commission noted that this shifts service quality monitoring from state-level to a more granular level. Noting that this Local Government Area (LGA)-based tracking system is aimed at improving accountability and consumer experience across the nation.

With this development, the Commission will be able to zoom into specific locations where network performance has reduce beyond the industry standards. This will enable a more targeted regulatory interventions.

Automatic Compensation for Affected Subscribers

In a consumer-focused reform, NCC has activated a compensation framework effective April 2026. Additionally, requested telcos operators to directly compensate affected subscribers for service failures.

In prior arrangements, penalties were paid to the government but the new policy has mandated that operators directly reward subscribers in form of airtime or data.

Subscribers will not be required to apply for compensation, as operators are expected to identify impacted users and credit them accordingly.

The first part of the compensation will cover service disruptions recorded between November 2025 and January 2026.

Eligibility and Calculation Criteria

The yardsticks to qualify for the compensation include that subscribers must be located in an LGA where network quality dropped below NCC standards.

Another eligibility is that users must have carried out at least one billable activity—such as calls, SMS, or data usage—during the affected period.

The compensation amount will be calculated based on each subscriber’s average spending pattern and their presence within the impacted service area.

Industry-Wide Compliance

The directive applies to all major telecom operators, including MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile.

As part of broader efforts to improve network quality, the NCC is also pushing for the upgrade of 12,000 base stations in 2026 to address infrastructure and capacity challenges.

Additionally, tower companies managing telecom infrastructure are now required to reinvest fines into network improvements, ensuring that penalties contribute directly to service enhancement.

Strengthening Consumer Protection

The Commission noted that the new framework represents a shift toward data-driven regulation and consumer-centric enforcement, reinforcing its commitment to improving service delivery and transparency in Nigeria’s telecom sector.

Subscribers seeking further details on eligibility and affected locations are advised to consult the official compensation framework available through NCC channels.